GENERAL TERMS AND CONDITIONS OF OA OLIVE Apartments GmbH
Welcome to OA Olive Apartments GmbH
§ 1 Scope and Provider
These General Terms and Conditions (hereinafter referred to as “GTC”) govern the contractual relationship between OA Olive Apartments GmbH (hereinafter referred to as “Provider” or “Olive Apartments”) and you (hereinafter referred to as “Customer”) in the version valid at the time the contract is concluded. Any differing terms and conditions of the Customer are hereby rejected. Please read these conditions carefully before using any service provided by OA Olive Apartments GmbH.
Olive Apartments offers the following services:
Short-term rental of furnished apartments for accommodation purposes.
Subletting or transferring the rented apartment to third parties, as well as using it for purposes other than accommodation, requires the prior written consent of the Provider.
§ 2 Conclusion of Contract
Contracts on this platform may only be concluded in the German language.
All booking requests must be submitted via our website www.olive-apartments.de, by email to info@olive-apartments.de, or through an online booking platform.
Requests submitted through any other method will not be considered. If the requested apartment is available for your desired dates, we will send you written confirmation and an invoice by email or post. Your booking becomes legally binding once you receive the booking confirmation and we have received your payment or deposit (see §3 Payment Terms).
You agree to receive invoices electronically.
Electronic invoices will be sent by email or made available in your customer account. We will inform you for each service whether an electronic invoice is available.
§ 3 Scope of Services
The scope of services provided by Olive Apartments consists of the short-term rental of furnished apartments for accommodation purposes.
§ 4 Payment Terms
Your booking becomes valid upon receipt of full payment.
The total rental amount (100%) is due within 2 days of receiving the booking documents. If payment is not received by the due date, OA Olive Apartments GmbH reserves the right to withdraw from the contract. Non-payment will be treated as a cancellation and entitles us to re-let the property.
If the Provider offers payment by credit card and the Customer chooses this option, the Customer expressly authorizes the Provider to collect the due amount. If payment is made by direct debit (SEPA), the Customer grants the Provider a SEPA basic mandate. Any chargeback fees resulting from insufficient funds or incorrect bank details shall be borne by the Customer.
If the Customer defaults on payment, the Provider reserves the right to claim damages caused by the delay.
Accepted payment methods include:
PayPal
Credit card
Instant bank transfer (Sofortüberweisung)
Klarna
§ 5 Arrival and Departure
On the day of arrival, the apartment is available from 3:00 p.m. Details regarding key collection will be provided 3 days prior to arrival by phone or email. Claims for damages cannot be made if the apartment cannot be occupied punctually at 3:00 p.m. in exceptional cases.
On the day of departure, the apartment must be vacated by 10:00 a.m.
If you wish to depart later, please contact us in advance. Unauthorized late check-out will incur additional charges.
If the guest does not arrive by midnight on the day of arrival and fails to notify OA Olive Apartments GmbH within 48 hours, the contract is deemed canceled, and the apartment may be re-let. No (partial) refund will be issued for early departure. Upon departure, the apartment must be left broom-clean, with dishes washed and put away, waste bins emptied, and the refrigerator cleared. Failure to do so may result in additional cleaning charges.
§ 6 Holiday Apartments
The apartment is handed over in clean condition and with full inventory. Any defects noticed during the stay must be reported immediately to Olive Apartments. The guest is liable for all damages caused to the apartment or inventory (e.g., broken dishes, floor or furniture damage, lost keys). The inventory must be handled with care and remain in the apartment. Moving furniture, especially beds, is not permitted.
The guest is also liable for damages caused by accompanying persons. Damages caused by force majeure are excluded. In cases of breach of contract, such as subletting, over-occupancy, or disturbance of the peace, the Provider may terminate the contract without notice. In such cases, the rental fee already paid will not be refunded.
§ 7 Pets
Pets of any kind are only allowed with prior written consent from the Provider. If pets are brought without consent, a cleaning fee of up to €200 may be charged.
§ 8 Stay
The apartment may only be occupied by the persons listed in the booking. The online check-in form must be fully completed and submitted to OA Olive Apartments GmbH one week prior to arrival.
Subletting or transferring the apartment to third parties is not permitted.
The guest agrees to the General Terms and Conditions and the house rules upon payment. Violation of the GTC or house rules entitles OA Olive Apartments GmbH to terminate the rental agreement immediately without refund or compensation.
§ 9 Cancellations
In the event of cancellation, the guest must pay a 5% service and transaction fee of the total rental price. Cancellations must be made in writing. Cancellations made up to 7 days before arrival are free of charge (except for the 5% fee mentioned above). Refunds are processed via our payment provider Stripe and may take 7–10 business days.
Cancellation by the Provider: In cases of force majeure or unforeseen events (e.g., illness, accident, or other unavoidable circumstances), OA Olive Apartments GmbH may cancel the reservation. Liability is limited to the refund of payments received. No compensation claims (e.g., for travel or accommodation expenses) can be made. The Provider may also terminate the rental agreement after check-in without notice for valid reasons.
§ 10 Liability of the Provider
OA Olive Apartments GmbH is liable, within the scope of due diligence, for the proper provision of the rental property. Liability for interruptions in water or power supply, or for events caused by force majeure, is excluded.
§ 11 Use of Internet
Access via WLAN OA Olive Apartments GmbH provides Wi-Fi access for guests during their stay. The guest may not grant third parties access to the Wi-Fi. OA Olive Apartments GmbH does not guarantee the availability, suitability, or reliability of the internet connection and may restrict or suspend access at any time in the event of misuse. The Provider reserves the right to block access to specific websites or services (e.g., violent, pornographic, or paid sites).
§ 12 House Rules, General Rights and Obligations
Guests must comply with the house rules, which are displayed in the apartments, on booking portals, and on our website.
Check-out must be completed by the specified time. Please start the dishwasher at least one hour before check-out.
Late check-out will be charged at €30 per hour.
Smoking is strictly prohibited in the apartment. Please use outdoor areas and designated ashtrays. Violations may incur a €250 cleaning fee.
The apartment, building, and property must be kept clean and tidy. Excessive dirt or waste may result in a cleaning fee of up to €150.
Quiet hours are from 10:00 p.m. to 7:00 a.m.. Please keep TV and music at room volume. Windows and doors must be closed when leaving the apartment.
Decorations or similar installations are not permitted. The guest is liable for any damage resulting from unauthorized decorations.
OA Olive Apartments GmbH reserves the right to access the apartment at any time, particularly in case of emergency, while respecting the guest’s privacy whenever possible.
§ 13 Data Protection
Personal data (e.g., name, address, email) will only be collected with the guest’s prior consent and will not be shared with third parties without authorization. Please note that data transmission over the internet (e.g., by email) may have security vulnerabilities. A completely error-free and secure protection of data cannot be guaranteed; liability in this regard is excluded.
Third parties are not permitted to use contact data for commercial purposes without written consent.
Guests have the right to request full and free information about the personal data stored about them at any time. Guests also have the right to rectification, deletion, or restriction of data processing. Further details are available in our separate Privacy Policy.
§ 14 Cookies
To display our product offerings, we may use cookies. Cookies are small text files stored locally in your browser’s cache. Many websites use cookies that include a unique identifier (cookie ID). This enables recognition of a specific browser upon future visits. Cookies allow us to provide user-friendly services that would not be possible without them. Some cookies are session-based and deleted automatically when the browser session ends; others are persistent and help recognize returning visitors. You can refuse or accept cookies via the consent banner on our site. You can also disable or delete cookies manually via your browser settings. Instructions can be found in your browser’s help section.
§ 15 Jurisdiction and Applicable Law
All disputes arising from this contract are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from the contractual relationship is Cologne Local Court (Amtsgericht Köln).
§ 16 Final Provisions
The contract language is German. If you breach these terms and we take no immediate action, we still reserve the right to enforce our rights in any future instance of non-compliance. The invalidity of one provision does not affect the validity of the remaining provisions. Any invalid clause shall be replaced with a legally permissible one that most closely reflects its intent and purpose.
